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PAIA Manual

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by POPIA.

Last updated: 2 October 2026 · Handover Technologies · South Africa

1. Information Officer details

NameHandover Technologies
Information OfficerInformation Officer, Handover Technologies
Emailhello@handoverbpo.com
CountrySouth Africa

2. Guide by the Information Regulator

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available in all official languages from the Information Regulator's website at inforegulator.org.za.

3. Categories of records held

  • Company records: incorporation documents, share register, minutes and resolutions.
  • Financial records: financial statements, tax returns, accounting records, invoices and banking details.
  • Personnel records: employment contracts, payroll, leave and disciplinary records.
  • Client records: proposals, agreements, correspondence, project documentation and invoices.
  • Supplier records: agreements, purchase orders and correspondence.
  • IT and security records: policies, system logs and access records.

Records available without a formal request include information published on this website, such as our Privacy Policy and Terms of Service.

4. Processing of personal information

The purpose of processing, categories of data subjects and personal information, recipients, planned cross-border transfers and security measures are described in our Privacy Policy, which forms part of this manual.

5. How to request access

  1. Complete the prescribed request form (Form 2) available from the Information Regulator's website.
  2. Email it to the Information Officer at hello@handoverbpo.com, with proof of identity.
  3. Clearly identify the record(s) requested and the right you wish to exercise or protect.
  4. Pay the request fee, if applicable. We will respond within 30 days, as required by PAIA.

Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect the privacy of third parties or commercially confidential information.

6. Fees

Prescribed fees for requests and reproduction are set by the PAIA regulations. No request fee is payable by a person requesting their own personal information.

7. Availability of this manual

This manual is available on our website for public inspection, free of charge.