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Cookie Policy

Last Updated: 27 May 2026  ·  Handover Technologies  ·  South Africa  ·  hello@handoverbpo.com
This Cookie Policy explains how Handover Technologies uses cookies and similar technologies on our website, applications, software platforms, DepotTrack, and related digital services. This Policy should be read together with our Privacy Policy and Terms & Conditions.

1. Introduction

By continuing to use our website or services, you consent to the use of cookies and similar technologies as described in this Policy, subject to your browser and cookie preferences.

2. Who We Are

Handover Technologies provides: DepotTrack fleet and depot management software, workflow automation solutions, WhatsApp chatbot automation, corporate intranet solutions, website development and maintenance, reporting and business intelligence solutions, AI-assisted business systems, and related technology and support services.

Website: www.handoverbpo.com  ·  Email: hello@handoverbpo.com  ·  Country: South Africa

3. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies help websites remember user preferences, improve website performance, maintain security, analyse website usage, enable functionality, and support user authentication. Cookies do not typically contain information that directly identifies an individual, although information associated with cookies may be linked to other information held by a website operator.

4. Similar Technologies

In addition to cookies, we may use web beacons, pixels, local storage, session storage, analytics tags, tracking scripts, log files, and device identifiers. These technologies perform functions similar to cookies and may collect information about interactions with our services.

5. Types of Cookies We Use

5.1 Essential Cookies

These cookies are necessary for website operation and security, including login authentication, session management, security verification, fraud prevention, and system administration. Without these cookies, certain website features may not function correctly. These cookies cannot generally be disabled through our systems.

5.2 Functional Cookies

These cookies help remember language preferences, user settings, form information, accessibility preferences, and website customisation choices. These cookies improve the user experience but are not strictly required for website functionality.

5.3 Analytics and Performance Cookies

These cookies help us understand how visitors use our website, which pages are viewed, user navigation behaviour, performance issues, and traffic patterns. Information collected is generally aggregated and used to improve our services. Examples may include Google Analytics, Microsoft Clarity, and similar website analytics platforms.

5.4 Marketing and Advertising Cookies

Where applicable, these cookies may be used to measure marketing effectiveness, understand campaign performance, improve advertising relevance, and track conversions. These cookies may be placed by Handover or approved third-party advertising providers.

5.5 Security Cookies

Security cookies assist with account protection, login verification, bot detection, abuse prevention, fraud monitoring, and platform integrity. These cookies help protect both users and systems.

6. DepotTrack and Client Systems

Where clients use DepotTrack or other Handover-hosted systems, cookies and related technologies may be used for user authentication, session management, access control, operational security, system performance monitoring, audit logging, and platform functionality. These technologies are necessary for proper platform operation.

7. Information Collected Through Cookies

Cookies may collect information including IP address, browser type, device type, operating system, language settings, pages visited, referral sources, session duration, interaction data, and website performance information. The information collected may be combined with other information where legally permitted.

8. Third-Party Cookies

Some cookies may be placed by third-party service providers used by Handover, including Google, Microsoft, Meta, LinkedIn, YouTube, analytics providers, and hosting providers. These third parties may process information according to their own privacy and cookie policies. Handover does not control third-party cookie practices. Users should review applicable third-party policies separately.

9. Cross-Border Data Processing

Information collected through cookies may be processed outside South Africa, including in European Union member states, United States, and other jurisdictions utilised by our service providers. Appropriate safeguards are implemented where reasonably required.

10. Managing Cookies

Most web browsers allow users to view, delete, block, limit, and manage tracking preferences for cookies. Please note that disabling certain cookies may affect website functionality, user experience, account access, and system performance.

11. Cookie Consent

Where required by applicable law, users may be presented with a cookie banner or consent mechanism when visiting our website. Users may accept cookies, reject non-essential cookies, or modify cookie preferences. Continued use of our website may be interpreted as consent to the use of cookies where legally permissible.

12. Data Retention

Cookie-related information is retained only for as long as reasonably necessary to support website functionality, maintain security, analyse performance, and comply with legal obligations. Retention periods vary depending on the type of cookie and operational requirements.

13. Security

Information collected through cookies is protected using commercially reasonable technical and organisational safeguards. However, no internet-based system can guarantee absolute security. Users acknowledge the inherent risks associated with electronic communications and internet technologies.

14. Changes to This Cookie Policy

Handover may update this Cookie Policy from time to time to reflect legal requirements, operational changes, new technologies, website improvements, or security enhancements. Updated versions will be published on our website together with the revised effective date. Continued use of our services following publication constitutes acceptance of the updated Cookie Policy.

15. Contact Information

Handover Technologies
Website: www.handoverbpo.com
Email: hello@handoverbpo.com
Country: South Africa

16. Governing Law

This Cookie Policy is governed by the laws of the Republic of South Africa. Any disputes arising from this Policy shall be subject to the jurisdiction of the South African courts. This Cookie Policy should be read together with the Privacy Policy, Terms & Conditions, Master Services Agreement (MSA), Service Level Agreement (SLA), and DepotTrack SaaS Licensing Addendum.

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