Privacy Policy

Last updated: 1 May 2026

hello@handoverbpo.com | handoverbpo.com

Handover BPO Services (“we”, “our”, “us”) is committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.

We operate in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR) for clients in the United Kingdom or European Union.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Information you provide directly to us, including:

Full name
Email address
Contact number
Company name and job title
Billing details (for invoicing purposes)
Any information voluntarily submitted through forms or communication

1.2 Business Information

Information required to deliver our services, such as:

Process documents and operational requirements
System access details (only when essential and agreed upon in writing)
Data shared via automation platforms, chatbot systems, or intranet platforms we manage on your behalf

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type and device information
Pages visited and time spent on site
Cookies and similar tracking data

2. How We Use Your Information

We use your information to:

Provide, deliver, and manage our services
Communicate with you about projects, support, or inquiries
Process payments and invoicing
Improve our website, operations, and service offering
Ensure compliance with legal obligations
Enhance security and prevent fraud
Personalise your experience with us

3. Legal Basis for Processing

3.1 South African Clients (POPIA)

If you are located in South Africa, we process your personal information under the following lawful grounds as set out in POPIA:

Contractual necessity – to provide the services you have requested
Legitimate interest – to improve our services, ensure security, and communicate effectively
Legal obligation – where required by applicable South African law
Consent – for optional marketing communications

You have the right to lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za if you believe your personal information has been processed unlawfully.

3.2 UK / EU Clients (GDPR)

If you are located in the United Kingdom or European Union, we process your personal data under the following lawful bases:

Contractual necessity – to provide the services you request
Legitimate interest – improving services, security, and communication
Legal obligation – where required by law
Consent – for marketing communications (optional and withdrawable at any time)

4. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties.

We may share information only with:

Trusted contractors or service providers involved in fulfilling your services, who are bound by confidentiality agreements
Payment processors handling billing and invoicing
Legal or regulatory authorities when required by applicable law
Third-party platforms used in our operations (e.g., automation tools, analytics, communication platforms) — all handled with appropriate confidentiality and security measures

Where we operate chatbot, automation, or intranet systems on behalf of a client, we act as an “operator” (under POPIA) or “processor” (under GDPR) in respect of any end-user data processed through those systems. The client remains the responsible party / data controller in such instances.

5. Data Storage & Security

We take reasonable and appropriate security measures to protect your information, including:

Encrypted storage where applicable
Restricted access to sensitive data
Secure communication and authentication practices
Regular monitoring of our systems

No system can guarantee absolute security. While we take every reasonable precaution, we cannot warrant complete protection against all threats.

6. International Data Transfers

If you are based outside South Africa, your information may be processed in locations where our team or service providers operate. We ensure all cross-border transfers comply with applicable data protection legislation, including POPIA (Section 72) and GDPR where relevant, and that appropriate safeguards are in place.

7. Your Rights

Depending on your region and applicable law, you may have the right to:

Access your personal information held by us
Request corrections to inaccurate or incomplete information
Request deletion of your data (subject to legal and contractual obligations)
Object to certain types of processing
Withdraw consent for marketing communications at any time
Request a copy of your data in a portable format
Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us at:

hello@handoverbpo.com

8. Data Retention

We retain your personal information only for as long as is necessary for:

Service delivery and ongoing client relationships
Legal, tax, and regulatory requirements
Legitimate business record-keeping

Information that is no longer required will be securely deleted or anonymised.

9. Cookies

Our website may use cookies to improve user experience and monitor analytics. You can adjust your browser settings to block or manage cookies at any time. By continuing to use our website without adjusting your settings, you consent to our use of cookies.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies independently.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Handover BPO Services

Email: hello@handoverbpo.com

Website: handoverbpo.com